…launches probe into incident, vows to deal with culprits
SAM OTUONYE
NNPC Retail Limited has refuted a recent video clip making rounds on social media, precisely on X platform concerning a fuel pump attendant in one of NNPC filling stations.
In the said video, according to a press statement by Olufemi Sonoye, Chief Corporate Communications Officer, customers were seen coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol.
The video also showed the attendant claiming that the act was a directive from NNPC Retail Management.
Consequently, NNPC Retail has stated unequivocally that the allegation was entirely false and does not represent the Company’s Customer Service Charter.
The statement maintained that customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol) at all NNPC Retail filling stations.
Speaking further on the incident, Managing Director of NNPC Retail Ltd, Mr. Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
The statement advised the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.
Meanwhile, NNPC Retail Limited has launched an investigation into the unfortunate incident and assured that appropriate disciplinary action will be taken against the culprit (s).