Umar Danbatta, the Executive Vice Chairman (EVC) of the Nigerian Communication Commission (NCC), said that the commission is investigating wrong deductions and wrongful data depletions by network providers. This is part of the mission of the ongoing forensic audit of network operators by the NCC, Danbatta said on Thursday while receiving the Man of the Year 2020 Award from the MoneyReport magazine.
In a press release by the commission signed by Ikechukwu Adinde, Danbatta said, “The commission plans to get to the bottom of why consumers are experiencing data depletion and the possibility of compensating them for wrong deductions, which may arise from short message service (SMS).
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“We have instituted and we have insisted that despite the fall in data price, that forensic audit must go on and must be concluded and the outcome communicated to the CEOs of telecom companies.”
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He also said as part of the commission’s mandate to serve consumers better, a column for Frequently Asked Questions (FAQs) on data depletion has been designed to inform consumers on activities that may result in faster depletion of their data and was accessible on the NCC website.
He further restated the commitment of NCC to the protection and empowerment of telecom consumers using the over 208 million active telephone lines in the country, as according to him, consumers remain critical stakeholders in the Nigerian telecommunications sector and so must be adequately protected to ensure sustainability.