BY AKUDORO GLORIA
To guarantee steady power supply, the Abuja Electricity Distribution Company (AEDC) has appealed to customers to promptly settle their outstanding bills.
This its said is crucial in maintaining interrupted service delivery and ensuring reliable electricity to every households and business under it service areas.
AEDC Acting MD/CEO, Victor Ojelabi made the appeal while speaking with Abuja Power Correspondents in Abuja, and emphasized that the Company has prioritized the clearance of outstanding bills to optimize service delivery and ensure operational efficiency.
“This strategic move is designed to enhance our financial health, enabling us to provide more robust and reliable electricity distribution services. We appeal to all our valued customers with outstanding bills to settle them promptly,” he said.
To bolster service delivery and customer satisfaction, Ojelabi, spotlighted on series of initiatives AEDC has embarked on which include:
the launching of Token Identifier (TID) Rollover to enhance the integrity and functionality of prepaid meters, support accurate billing and updating of the meter software security; introducing of Mass Metering Program under the Federal Government’s Mass Metering Initiative to ensure nationwide distribution of meters to unmetered customers; and Operationalisation of Vending Platforms to ensure successfully operationalised vending platforms and seamless purchasing of electricity tokens through various convenient channels such as pay4energy.abujaelectricity.com or to any UBA branch across the country.
According to him, the global termination for the TID rollover is 30th November 2024 but the Company targets July 31, 2024 to rollover all customers. He all encouraged customers to apply for meters through AEDC’s streamlined application process to benefit from accurate and fair billing.
On energy theft, Ojelabi affirmed that “AEDC is taking a strong stance against energy theft through increased vigilance and ‘night raids’ to identify and address illegal connections. This will ensure fairer billing for all customers and reduce system losses.
“Digital Transformation: In our quest to improve internal efficiency, we are digitalizing several internal processes, including the implementation of an Enterprise Resource Planning (ERP) system. This move is expected to significantly improve employee turnaround time and operational efficiency.”
Ojelabi expressed the dedication of the new AEDC leadership team to drive the organization to new heights of operational excellence and customer satisfaction.